Propane

We Provide Not Just Fuel But Peace Of Mind

At Schauls Gas Inc., we are committed to ensuring your home or business is powered by dependable LP (propane) gas. Since our founding in 1955, we have built strong relationships with our customers in Durand and the surrounding areas, providing not just fuel but peace of mind.

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Existing Customer Portal

Why Choose Schauls Gas?

We offer emergency propane and safety concern service to our propane customers during the heating season

We offer personal service and are local

We offer Keep Fill and Will Calls Programs for leased and customer owned tanks

We offer competitive pricing

We have budget programs

LP Delivery Service Area

We Welcome New Customers

Schauls Gas Inc. offers competitive pricing and services to the Durand and surrounding areas. If you are interested in our services, simply contact our office for details. We ask that all new customers provide new account credit information for propane and service work. Completed signed applications must be returned and processed before any service or deliveries are made.

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Tank Transfers

When a home or business is sold, it is the responsibility of both parties (seller and the buyer) to contact our office to inform our company of the change of ownership. If Schauls Gas is uninformed of any party changes, the prior landowner will be responsible for transactions occurring on the account. Return to Propane…

Tank Switch Outs

Tank switch outs occur when a customer is switching from one propane company to another. Steps to follow for customers interested in switching to our propane services: Complete all necessary new account information, including the Credit Application. Contact your current provider to determine if they will credit you for the remaining gas-in-tank. Schauls Gas is…

New Tank Installations

Here at Schauls Gas we have certified technicians who are able to complete new tank installations. If you need a new tank set and would like our services, please complete the following: All necessary new account information, including a Credit Application. Mark the location of where you would like the tank to be set. Factors…

Current Charges

Propane is priced by the gallon, and cylinders are priced by the size of the cylinder.

Tank/Lease Fees

Special Trip Costs

Keep Fill customers with current account balances will not be charged for their propane delivery if deliveries are made when the delivery trucks are in the area.

During regular delivery hours (8 a.m. until 2:30 p.m.):
$225.00 per trip for up to 45 minutes of drive time and labor, then $100.00 per hour beyond the allotted 45 minutes

After 2:30 p.m. (nights), weekends, and holidays:
$400.00 per trip for up to 45 minutes of drive time and labor, then $100.00 per hour beyond the allotted 45 minutes

Pressure Check & Leak Test Fees

New customers:

Labor is included at time of the new tank set.
Parts, if needed, to correct the system may be charged to the customer.

Occupancy Change:

No charge for labor if the Schauls Gas tank remains on the premises.
Parts, if needed, to correct the system may be charged to the customer.

Out-of-gas situations:

Keep Fill customers:
- No charge is account balance is current.
- $75.00 per tank if the account is delinquent.

Will Call and C.O.D. customers:
- $75.00 per tank

Systems Interruptions (repairs, additions, modifications requested by the customer):

The charge is based on time and materials needed.

Suspected leak:

If a leak occurs on components owned by Schauls Gas Inc., a charge will not occur
- Call the office of Schauls Gas for clarification of what propane components are owned by the company and which components are owned by the customer.

If a suspected leak occurs on components owned by the customer, the customer will be charged for the labor (time) and materials needed, which may include driving time and mileage.
- Call the office of Schauls Gas for clarification of what propane components are owned by the company and which components are owned by the customer.

If a customer requests a special trip for checking a suspected leak and no leak is found, the customer may be charged for the labor (time) involved.

Tank Pickup Fee

Shut Off/Disconnect Fees

Tank Maintenance

Budgets

How the budget works:
Our budget program is an average monthly payment based on a customer's propane consumption over a 12-month period. The customer's monthly payment is based on the customer’s gallon use during the previous heating season, in combination with propane’s current price. This average is then balanced over a full year (12 months) to determine how much a customer must pay each month. Quarterly, budget customers are mailed a letter indicating what their budget payment must be in order to keep on schedule, as factors such as long winters and price per gallon changes affect budget payments.

Benefits of the budget program:
The customer’s benefit for being on the budget plan is not having finance charge accumulate on owing propane balances, as well as having balanced payments throughout the year. By having balanced payments, there is not a large balance due when propane consumption is high.

Terms of the budget program:
The payment amount deemed due by Schauls Gas is due in full each and every month by the 25th day of the month. To receive the “no finance charge benefit,” each budget payment must be paid in full every month, even if there is not a current account balance. If a payment is missed or lessened without prior approval, finance charge may be activated on the account. Regular statements are not provided to budget customers. Each budget customer is responsible for sending their budget payment to Schauls Gas by the 25th day of each month. Remember, the goal of the budget program is to have a zero balance or credit at the start of each heating season (September 1st). Keep in mind that the monthly budget plan is only for propane. Service work and new purchases are due in 30 days and must be paid in addition to the monthly propane budget payment.

How to join the budget program:
If you wish to join the program, simply email our office. Once the email is received, you will receive a response which will include the necessary paperwork. To join the program, simply complete the provided paperwork and return all necessary paperwork to our office.

Contracts

Contract (pre-buy) propane is offered to our customers during the month of July. Contracts are mailed to customers around July 17th and are due back typically on August 20th. If you do not receive a contract please email help@schaulsgas.com for more information. Keep in mind the minimum gallons to contact are 400, so customers using less than 400 gallons annually many not receive a contract.

Payments & Billing

When a propane delivery is made, an invoice will be left for customers at time of delivery, or they may be mailed to customers residing at different residences or using PO Boxes. Each invoice will reflect the gallons placed in the tank, the price per gallon and the balance due.

Accounts with prior authorization may charge on account. If you are a new customer, please completed our Credit Application prior to your first service.
- Invoices are due in 10 days, past due in 30 days.
- Individual invoices are left at time of service. Monthly statements are mailed on the 1st of every month.
C.O.D. (cash on delivery) and rental accounts must pay for each delivery on or before the date of delivery.

Cash, checks, money orders, and credit cards are all acceptable forms of payment. At this time, we are unable to automatically withdraw funds from our customer's personal banking accounts. However, we are able to accept auto bill payments sent directly from a customer’s personal bank.

For NSF checks, a $35.00 service charge will be issued to the account holder.
Debit credit or credit card payments, in person or over-the-phone, may incur a convenience fee. This convenience fee covers the processing fees associated with debit and credit card use and does not benefit Schauls Gas Inc. To avoid the convenience fee, simply choose another form of payment as listed above or complete online payments yourself using our customer app or the customer portal.

Delivery Terms

Our customers have the option to be on the keep fill or will call program for their propane deliveries. There is not a cost difference between the programs, it is simply the customer's preference.

Keep Fill: Keep fill is also known as automatic fill. Tanks on the keep fill program are automatically filled by calculation of outdoor temperatures and the customer's previous use.

To be on the keep fill program, a customer must have prior approval for credit with Schauls Gas Inc. (rental accounts are not eligible for credit or keep fill)
If the tank runs completely out of propane while on the keep fill program, the customer is not responsible for payment of the leak test or for a special trip if the account balance is zero. If the account is delinquent, the customer becomes responsible for the cost of the leak test and special trip cost.
Keep fill tanks will be filled to 80% at each delivery.

Will Call: Will call customers monitor their tank(s) and call in once they need a delivery. Will call customers must monitor their tank and give adequate notification before each needed delivery. Adequate notice is deemed by the customer calling in when their tank reaches 30%, which is equivalent to giving a 10-business day notice. If insufficient notice is given, the customer may have to pay for a special trip to complete the needed delivery.

All rental locations and C.O.D. (cash on delivery) accounts are set up on the will call program.
If the tank runs completely out of propane while on the will call program, resulting in a leak test, the customer is responsible for payment of the leak test.
Will call customers may indicate if they prefer the tank to be filled or to have the minimum of 250 gallons placed in their tank.
How to read the percent in your tank:
- Lift the dome (cover) located on the top center of your tank 6-8 inches. Release the cover from your hand and let it drop back down to the tank. This action will ensure that the needle on the percent gauge is not stuck in one location.
- Lift the cover again and locate the percent gauge (as shown). The percent gauge is the gauge which reads from 0 to 100 (be sure not to read the pressure gauge which reads from 0 to 300). This number is then the percent that is currently in your tank.

How To Order

Current customers: To order propane, log into your online account or use the Schauls Gas App, call our office or send an email to help@schaulsgas.com. For email requests, please include the following information:

      1. Current percent in-the-tank
      2. Notification for us to fill the tank or for the drop of the minimum 250 gallons (tanks with less than a 325 capacity will only be filled-no
          partial delivery is allowed).

All emails will be responded to within 24 business hours. If you do not receive a response, please resubmit your request or call our office to ensure that your request has been placed on route for delivery.

How to read the percent in your gas tank:

Lift the dome (cover) located on the top of your tank 6-8 inches. Release the cover from your hand and let it drop back down to the tank. (This action will ensure that the needle on the percent gauge is not stuck in one location.)
Lift the cover again and locate the percent gauge (as shown). The percent gauge is the gauge which reads from 0 to 100 (be sure not to read the pressure gauge which reads from 0 to 300). This number is then the percent that is currently in your tank.

For the current price and availability to your location, please call our office at 715-672-5211.

Before You Dig

Beware of your propane tank's location and the corresponding gas line running from your tank to your home. If you are planning to dig around the location of the gas line, ensure to stay at least 5 feet from either side of the line.

If you feel you need to have the gas line marked, be sure to call our office (715) 672-5211. Please be aware that propane is not a utility, therefore we are not affiliated with Digger's Hotline. Any request for marking gas lines should be placed at least five business days prior to the markings being needed. If insufficient notice is given, the customer may be charged for the service call.

At Schauls Gas, ensuring your safety with propane is paramount.

Propane is a flammable fuel stored under pressure, and it's important to handle it with care. Always be vigilant for any signs of a gas leak, such as a distinct odor.

If you suspect a leak, avoid any sources of ignition, evacuate the area immediately, and contact our office (715) 672-5211 or emergency services from a safe location. Regular system checks and maintenance are vital to keeping your propane system safe and in good working order.

Learn More About Propane Safety